Customer Service Information

CONTACT US:
Indoor Air  Health Advisor
2551 190th St
Luck, WI 54853 USA

715-554-0460

E-mail us through our contact form below.

PAYMENT TERMS:







Our payment processor is PayPal. It is not necessary to have a Paypal account to use the service. You will be offered the option to become a member. The advantage of becoming a member is that your personal info is stored which will make future purchases very convenient to process. If you would like to just use your credit card, look carefully on the final checkout page for the link to use a credit card only.

PayPal is a very save and secure way to pay on the internet with millions of  members worldwide.

If you would rather not pay through the internet we can process your card over the phone. 

We do accept checks. If this is your preference please let us know and we will send an invoice. When payment has cleared our bank your order will be shipped promptly.

For any special arrangements for payment please use the contact form below.

SALES TAX:
If your order ships to a Wisconsin location your total will include the 5% sales tax on the merchandise ordered and the shipping charge as required by law.

LEAD TIME:
Orders will be shipped either same day or the following business day. If there are any delays, we will inform you promptly.

SHIPPING:
Shipping charges can be checked as each item is added to the cart.

Orders will be sent UPS Ground or USPS Priority Mail. If you need a faster shipping method please use the form below for a quote.

International: If you are buying outside of the USA, please contact us with the form below. We will give a quote for the best rate we can find for shipping to your country.  We try to use the the US Postal Service to avoid custom fees on your end.

RETURN POLICY:
If we have made a mistake your return shipping will be graciously paid. Otherwise return shipping is your responsibility and 15% stocking charge will apply. 

Fans:  If the fan you have purchased is not correct for your situation, I will allow you to return it in a reasonable amount of time. You will be required to pay the return shipping, but if you exchange it for a different model I will not require the 15% restocking fee. Fan sizing is not an exact science unless you have specialized equipment.  When the fan is started the manometer will give you a strong indication of the fans performance. This would be the time to contact me if you are having any doubts about your fan's capabilities.

Remember you are likely saving many hundreds of dollars doing this yourself.

DISCLAIMER:

Even though I know my experience will greatly add to your success I am unable to guaranty that my do it yourself radon mitigation recommendations will achieve the results you would like. In order to offer a guaranty I would have to make a personal inspection of your home and perform a soil communication test.