Customer Service Information

CONTACT US:
Indoor Air  Health Advisor
2551 190th St
Luck, WI 54853 USA

715-554-0460

For e-mail service please use the contact form below.

PAYMENT TERMS:







Our payment processor is PayPal or Google Checkout. It is not necessary to have an account to use these services. You will be offered the option to become a member if not already. The advantage of becoming a member is that your personal info is stored securely and will make future purchases very convenient to process. PayPal is a very save and secure way to pay on the internet with millions of members worldwide.
If you would like to use your credit card, please use the "Go to Checkout" button. Your purchase will then be handled by our merchant account provider.

If you would rather not pay through the internet we can process your card over the phone. 

We do accept checks. An option is provided during checkout for offline payments for you to pay with a check by mail. When payment has cleared our bank your order will be shipped promptly.

SALES TAX:
If your order ships to a Wisconsin location your total will include the 5% sales tax on the merchandise ordered and the shipping charge as required by law.

LEAD TIME:
Orders will be shipped either same day or the following business day. If there are any delays, we will inform you promptly.

SHIPPING:
Orders will be sent using UPS and USPS services. A number of different options are provided for these services. All shipping options are shown before any personal information is required.

Shipping charges are viewable as each item is added to the cart.

If you have any questions in regards to payments, shipping rates or delivery times please use the form below or call us at 1-888-481-6870

International: If you are buying outside of the USA, please contact us with the form below. We will give a quote for the best rate we can find for shipping to your country.  We try to use the the US Postal Service to avoid custom fees on your end.

RETURN POLICY:
If we have made a mistake your return shipping will be graciously paid. Otherwise return shipping is your responsibility and 15% stocking charge will apply. 

Fans:  If the fan you have purchased is not correct for your situation, I will allow you to return it within 30 days. You will be required to pay the return shipping, but if you exchange it for a different model I will not require the 15% restocking fee. Fan sizing is not an exact science unless you have specialized equipment.  When the fan is started the manometer will give you a strong indication of the fans performance. This would be the time to contact me if you are having any doubts about your fan's capabilities. A post mitigation test can be started within 24 after the system is activated with the fan.

DISCLAIMER:

Even though I know my experience will greatly add to your success I am unable to guaranty that my do it yourself radon mitigation recommendations will achieve the results you would like. In order to offer a guaranty I would have to make a personal inspection of your home and perform a soil communication test.